SAINT LAURENT Client Advisor

Description

ROLE

A Client Advisor contributes actively to the store sales and key indicators achievement. Providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. Also supporting the management team and colleagues, while consistently upholding our Maison values, image, and standards.

MISSION

Provide an outstanding client and after-sale service to all visitors and clients

Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests

Cultivate a robust client portfolio to secure a proactive and growing business

Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach

Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion culture

Show a transparent and genuine attitude with the client and create a unique connection with them

Communicate in a professional and authentic way, with clients and colleagues

Effectively use all the available tools to optimize business opportunities

Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit

Adhere to all company policies and operational procedures and follow them

PROFILE

A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitality

Have personal taste and passion for the fashion culture, like to create personalized looks

Have a natural business mindset and an entrepreneurial spirit

Open-minded and looking for a company valuing audacity and authenticity

Strong team spirit to achieve common goals

At ease with using tools and applications, learns fast with new technologies

Motivation to work in a fast-paced environment, able to multitask & prioritize

Proactive, enthusiastic, & with a problem-solving attitude

Excellent written, oral & listening skills, in English or local languages

Embrace change and see it as an opportunity to grow and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2025-11-01

Schedule

Full time

Organization

Yves Saint Laurent (HK)