EOI-Facilities Officer
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows
- up with clients to ensure customer satisfaction.
- Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors.
- Communicates work orders to technicians and assists management in resolving problems.
- Provides reports on open and closed work orders and checks status with the appropriate technician or
- vendor.
- Maintains files on work orders, proposals, and department files.
- Creates vendor files and checks accuracy on completed paperwork submitted by vendors.
- Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center
- coding.
- Assists with the inspections on the facility campus.
- Uses pc and / or PDA for work order system, email, ESS and training.
- Assist with process and procedure training.
- Other duties may be assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Minimum of two years of
related experience and / or training.
CERTIFICATES and / or LICENSES
None
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask
clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and / or supervisor.
Ability to effectively present information to an internal department and / or large groups of
employees.
FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures
such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve
problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and / or ABILITIES
Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing,
walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results
and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
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