Application Support (Trading Platforms), International Wealth Management, System Service Team (Ref:
kgi asia • Wanchai, HK
30 天前
职位描述
Responsibilities
- Assist in providing first-line support for digital systems, troubleshooting issues, and resolving user inquiries related to trading systems
- Support daily digital system requests and issues, ensuring effective and timely resolutions while maintaining communication with users and stakeholders
- Support system administration, including managing user accounts, permissions, and limit adjustments
- Assist in the preparation of test plans and test cases
- Support the performance of User Acceptance Testing (UAT) on the digital platforms.
- Maintain regular system checks and maintenance tasks
- Help improve release management responsibilities – acting as the gatekeeper for the production and UAT environments, ensuring all changes are correctly applied, tested, and deployed
- Identify manual processes that can be automated, and leverage AI to optimize workflows
- Assist in incident management activities – coordinating and resolving incidents involving business and technology communication
- Support the development of user manuals
- Maintain daily operations related to trading systems
- Assist the team leader in coordinating administrative work
Requirements
- Bachelor’s degree or above
- 1-2 years working experience, experience in local brokerage business preferred
- Customer-oriented and proactive
- Business analysis experiences and AI background and would be advantages
- Strong market sense and responsive to users' needs
- Innovative, creative, self-motivated and able to work under pressure
- Proficiency in both spoken & written English, Cantonese and Mandarin