Junior MDM Analyst - Hong Kong

Job Summary:

The Junior MDM Analyst delivers managed services within SLA as defined in client's statement of work using Calero software solutions.

Responsibilities:

• Process requests from our customers in a way that will delight them

• Maintain market data inventory accurately using Calero’s cutting edge MDM software

• Reconcile and process vendor invoices for payment; investigate and resolve any cost discrepancies

• Prepare, verify and distribute reports

• Support development and maintenance of bespoke client functionality

• Co-ordinate software updates within our global team, including internal testing

• Assist Customer in User Acceptance Testing

• Contribute to and participate in regular service review meetings or conference calls with customers and relevant staff members

• Monitor and report on a regular basis, regarding Service Level Agreement metrics

• Continuously review and audit existing processes to ensure effective performance and compliance with mutually agreed requirements and control procedures

• Promote the managed service activities, new features and projects that may benefit the customer and increase revenues

• Become a subject matter expert in the assigned customer’s profile of market data services with a specific focus on their business

• In collaboration with team members, demonstrate the value of our solutions to our customer and ensure that the managed service meets and exceeds their expectations

• Own all relevant documentation, including customer process documents, keeping them up to date

• Raise a Help Desk ticket for any system issue and manage ticket to resolution

• Perform related duties as assigned by supervisor

• Maintain compliance with all company policies and procedures

• Evaluate process and automate whenever possible

• Conduct regular client meetings

• Answer questions during meetings, providing further background and detail

Education:

• Bachelors Degree or equivalent experience in an analytical field (preferred)

• Experience in analyzing data sets

Experience and Training:

• A previous role working in an office/professional environment (like an internship) where they were involved in using Excel

Technical Knowledge:

• Data entry knowledge

• Excellent at writing formal emails

• Confident with customer facing role

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

• Strong organizational skills and time keeping

• Good overall computer proficiency (MS Office – Word, Outlook, etc.)

• Must be able to meet deadlines, while maintaining a positive attitude and providing exemplary customer service

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices