Helpdesk Support / Service Desk Support

Our client, is now looking for captioned position to join within their team.

Job Description :

• Provide first-level IT services support, answering hotlines and fulfilling services request.
• Provide technical support and troubleshooting.
• Communicate effectively with end users and end-user management.
• Prepare broadcast communications.
• Escalate unresolved problems to higher levels of support in accordance with established escalation procedures.
• Performing ad hoc administrative tasks and documents as assigned by the supervisor.

Requirement :

• High Diploma or above in Computer / related discipline.
• Possess 2 to 4 years of Service Desk / Help Desk support experience.
• Good written and spoken English and Chinese (Cantonese).
• Self-motivated and ability to acquire skills independently.
• People oriented and teamwork centric.
• Ability to apply specific operation knowledge / skills in daily work.
• A good team player who embraces changes in a positive manner.
• Be a proactive team member to deliver excellent IT services.
• Be presentable and able to communicate well with internal users and external parties.
• Be able to perform tasks management and prioritize on hand tasks.