Credit Services Manager - Hang Seng Bank (HK)
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.
We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Operations - Credit Services
Hang Seng's Operations is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.
Credit Services supports the processing and credit monitoring of a full range of lending products, including mortgages, overdraft, trade and business loans for personal, private banking and corporate customers.
We are currently seeking a high caliber professional to join our department as Credit Services Manager .
Principal responsibilities
- Lead and manage a sizable team to ensure operational targets are met. Plan and manage resources to ensure highly efficient operations
- Give advice and technical support in relation to credit documentation and loan processing
- Ensure the operations are in compliance with the Bank's policies, guidelines, procedures and regulatory requirements
- Lead and drive implementation of projects and business initiatives
- Collaborate with business units and functional departments for the delivery of credit operational support
Requirements
- University degree in Business Management, Banking, Finance or a related discipline
- Minimum of 8 years' relevant banking experience, especially in credit operations with good understanding of credit documentation procedures
- Excellent communication, interpersonal, analytical and people management skills
- Proficiency in both English and Chinese
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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