Business Development Manager

Job description

Role Overview :

Formulate effective strategies / business plan to achieve the desired business goals of the department

Lead and drive new initiatives / projects including process streamlining, system enhancement and service migration to improve operational efficiencies and cope with business needs

Conduct quantitative and qualitative analysis on service and sales performance to provide business insight to management

Ensure all new initiatives align with bank values and strategies to deliver service excellence to internal and external customers while comply with the internal control standards, group compliance policy and external regulatory requirements

Ideal Profile :

University degree in Business Administration, Finance or related disciplines

Minimum 5 years' experience in banking industry, with knowledge in call centre operations and project management preferred

Strong analytical, presentation and interpersonal skills

Good knowledge of computer applications including MS Excel, PowerPoint and VBA

Great sense of leadership, ownership and servicing mindset

Excellent command of written and spoken English, Cantonese and Mandarin