Provide first-level technical support to resolving issues
Troubleshoot and resolve technical problems in a timely manner, escalating complex issues to senior IT staff as needed.
Assist in the implementation of IT projects, such as system upgrades, migrations, and deployments
Work with IT teams to design technology solutions that meet business needs. Create functional specifications and technical documentation.
Assist in project planning, execution, and monitoring. Ensure that projects are delivered on time, within scope, and within budget.
Act as a liaison between business stakeholders and IT teams. Facilitate communication and ensure that all parties are aligned on project goals and deliverables.
To develop test cases and validate that solutions meet business requirements.
Provide training and support to end-users to ensure successful adoption of new systems and processes.
Stay up-to-date with the latest IT trends and technologies to continuously improve skills and knowledge
Requirements :
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Proficiency in at least one programming language (e.g., Java, Python, PHP, C#) and familiarity with web development technologies (e.g., HTML, CSS, JavaScript).
Basic understanding of database systems (e.g., MySQL, PostgreSQL) and SQL queries.
Basic understanding of IT systems, software development lifecycle (SDLC), and database concepts.
Basic understanding of business processes and the ability to translate business needs into technical requirements.
Basic understanding of project management principles and methodologies (e.g., Agile, Scrum) is a plus.
A proactive and self-motivated attitude, with a willingness to learn and take on new challenges.