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Head of Underwriting

AIA International Limited.Hong Kong

11 days ago

Job description

Responsibilities

Strategic Planning & Performance Evaluation

Develop strategic initiatives with roadmap and workplans for UW function in support of AIA Hong Kong's strategic priorities ( Operations modernisation, HNW, and MCV business) Support and enable the development and launch of new products & services offered and other significant changes in the market
Maintain oversight of the strategy, budget and required support for execution, track progress based on agreed metrics and evaluate results of UW initiatives
Define quantitative & qualitative metrics, corresponding threshold / target and weight for performance evaluation
Create / update scorecard based on updated metrics and track defined metrics & performance of UW function
Monitor and manage people resources to support and achievepany's KPI on business target
Conduct semi-annual performance review and monthly review on individual KPIs and provide feedback for UW function
Provide consolidated client and intermediary feedback to CLO to ensure appropriate co-ordination is undertaken and resources allocated to meet customer requirements
Identify under- / high-performers and keep high-level tracking on career development of talents
Determine appropriate rewards and recognition for UW function andmunicate rewards and recognition to relevant team members

Operations transformation & Digital / AI enablement

Develop strategies for operations transformation, including digital and AI, in support of AIAHK strategic plan and initiatives initiated by Group Office

Craft out andmunicate relevant initiatives with timeline, roadmap, budget and targets with UW function

Enhance STP rate to reduce overall pending to enhance TAT to further improve customer experience on our onboarding journey

Liaise with TDA on resource needed for UW digital and AI initiative execution

Track overall progress and key metrics defined for all UW initiatives

People Management

Develop talent pool to meet specific business needs including MCV, HNW and business partner capabilities

Upskill OSS (Malaysia) resources and transfer moreplex tasks tasks to OSS over time

Review and approve proposed actions & contingency plans on resource mobilization issues in UW function

Review effectiveness of demand forecast & resource allocation mechanism in UW function

Customer-centric Service Delivery

Collaborate with parties across lines of business to provide best-in-class services to customers

Ensure operating procedures, practices, reporting and controlsply with all regulatory requirements

Ensure process alignment and efficiency with overall Life Operations and integrate seamlessly across processes

Monitor operation performances against strategic targets ( VONB, OPAT, Excess EV Growth), and review operational & servicing targets for continuous improvement

Implement strategy for effective cost management

Provide inputs on operational issue resolution, identify and collaborate with relevant parties to resolve roadblocks in OSS UW function

Identify non-TDA process improvements in UW function

Review, prioritize and approve initiative oue, timeline, roadmap and budget for execution

Oversee initiative execution progress, measure initiative oues, and provide inputs to resolve roadblocks

Conduct regular reports to HK CLO on initiative oues

Strategic Workforce Planning, Hiring, Talent Development & Management

Design talent strategy and define required capabilities / critical roles within UW function

Design optimal org structure & no. of employees, and forecast future supply of capabilities for UW function

Perform capability gap analysis and translate gap into roles / headcount needed for the function in future state

Define measures & action plans to address shortfall / surpluses within the function ( training, outsourcing)

Design recruitment strategy and select optimal sourcing channels for target roles for the function

Define and sign-off on required knowledge / skillset andpetency model for UW function

Carry out gap analysis of employees' JDs and performance evaluation to identify missingpetencies

Provide inputs on technical / cross-training content and train the trainers in UW when needed

Track progress and assess effectiveness of technical / cross-training execution in POS function

Manage employee satisfaction level and attrition of UW function

Identify and nurture potential successors

Requirements :

Bachelor's Degree in any disciplines

Minimum of 15 years of experience in insurance operations & UW with supervisory and management experience

Proven ability to multi-task in a fast-paced environment and manage diverse priorities

Strong knowledge of insurance operations, shared service operation & etc

Good knowledge of budgeting and forecasting

Strong leadership and management skills

Excellent interpersonal andmunications skills

Excellent leadership and people management skills in managing a large and diverse team.

Result-oriented, aggressive, and innovative

Proactive in problem solving in a fast-moving industry

Experience in project management is an advantage

Demonstrated sophisticated analytic capacity and business thinking

Others :

You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and themunity live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and oue of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job ID JR-56683

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