Responsibilities
Strategic Planning & Performance Evaluation
- Develop strategic initiatives with roadmap and workplans for UW function in support of AIA Hong Kong's strategic priorities ( Operations modernisation, HNW, and MCV business) Support and enable the development and launch of new products & services offered and other significant changes in the market
- Maintain oversight of the strategy, budget and required support for execution, track progress based on agreed metrics and evaluate results of UW initiatives
- Define quantitative & qualitative metrics, corresponding threshold / target and weight for performance evaluation
- Create / update scorecard based on updated metrics and track defined metrics & performance of UW function
- Monitor and manage people resources to support and achievepany's KPI on business target
- Conduct semi-annual performance review and monthly review on individual KPIs and provide feedback for UW function
- Provide consolidated client and intermediary feedback to CLO to ensure appropriate co-ordination is undertaken and resources allocated to meet customer requirements
- Identify under- / high-performers and keep high-level tracking on career development of talents
- Determine appropriate rewards and recognition for UW function andmunicate rewards and recognition to relevant team members
Operations transformation & Digital / AI enablement
Develop strategies for operations transformation, including digital and AI, in support of AIAHK strategic plan and initiatives initiated by Group OfficeCraft out andmunicate relevant initiatives with timeline, roadmap, budget and targets with UW functionEnhance STP rate to reduce overall pending to enhance TAT to further improve customer experience on our onboarding journeyLiaise with TDA on resource needed for UW digital and AI initiative executionTrack overall progress and key metrics defined for all UW initiativesPeople Management
Develop talent pool to meet specific business needs including MCV, HNW and business partner capabilitiesUpskill OSS (Malaysia) resources and transfer moreplex tasks tasks to OSS over timeReview and approve proposed actions & contingency plans on resource mobilization issues in UW functionReview effectiveness of demand forecast & resource allocation mechanism in UW functionCustomer-centric Service Delivery
Collaborate with parties across lines of business to provide best-in-class services to customersEnsure operating procedures, practices, reporting and controlsply with all regulatory requirementsEnsure process alignment and efficiency with overall Life Operations and integrate seamlessly across processesMonitor operation performances against strategic targets ( VONB, OPAT, Excess EV Growth), and review operational & servicing targets for continuous improvementImplement strategy for effective cost managementProvide inputs on operational issue resolution, identify and collaborate with relevant parties to resolve roadblocks in OSS UW functionIdentify non-TDA process improvements in UW functionReview, prioritize and approve initiative oue, timeline, roadmap and budget for executionOversee initiative execution progress, measure initiative oues, and provide inputs to resolve roadblocksConduct regular reports to HK CLO on initiative ouesStrategic Workforce Planning, Hiring, Talent Development & Management
Design talent strategy and define required capabilities / critical roles within UW functionDesign optimal org structure & no. of employees, and forecast future supply of capabilities for UW functionPerform capability gap analysis and translate gap into roles / headcount needed for the function in future stateDefine measures & action plans to address shortfall / surpluses within the function ( training, outsourcing)Design recruitment strategy and select optimal sourcing channels for target roles for the functionDefine and sign-off on required knowledge / skillset andpetency model for UW functionCarry out gap analysis of employees' JDs and performance evaluation to identify missingpetenciesProvide inputs on technical / cross-training content and train the trainers in UW when neededTrack progress and assess effectiveness of technical / cross-training execution in POS functionManage employee satisfaction level and attrition of UW functionIdentify and nurture potential successorsRequirements :
Bachelor's Degree in any disciplinesMinimum of 15 years of experience in insurance operations & UW with supervisory and management experienceProven ability to multi-task in a fast-paced environment and manage diverse prioritiesStrong knowledge of insurance operations, shared service operation & etcGood knowledge of budgeting and forecastingStrong leadership and management skillsExcellent interpersonal andmunications skillsExcellent leadership and people management skills in managing a large and diverse team.Result-oriented, aggressive, and innovativeProactive in problem solving in a fast-moving industryExperience in project management is an advantageDemonstrated sophisticated analytic capacity and business thinkingOthers :
You are required to obtain relevant license if your job involves in regulated activitiesBuild a career with us as we help our customers and themunity live Healthier, Longer, Better Lives.
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Job ID JR-56683