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Assistant Manager / Officer (Call center, Inbound)

Assistant Manager / Officer (Call center, Inbound)

Bank of China Group Insurance Company LtdHong Kong
30+ days ago
Job description

Responsibilities :

  • Handle and resolve daily enquirers and requests from customers via phone. and email regarding General / Medical Insurance.
  • Handle enquirers including complaints, and provide one stop service to satisfy customer needs.
  • Liaise with internal departments to resolve customer problems
  • Provide support to management and recommend productivity / service improvement
  • Handle any ad-hoc projects.

Requirements :

  • Higher Diploma or other recognized insurance qualification.
  • 1-2 years related experience in customer service field.
  • Good service attitude with good customer service skill.
  • Good interpersonal & communication skills.
  • Proficient in spoken & written English & Chinese, including Putonghua.
  • Self-motivated, independent, able to work under pressure.
  • Familiar with MS Office applications.
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    Assistant Manager • Hong Kong