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Customer Services Representative (Out-Patient Centre) (Salary : HK$23,030 – HK$32,444)
Hong Kong Baptist HospitalHong Kong30+ days ago
Job descriptionForm 5 (HKCEE) / Form 6 (HKDSE) or above Good command of spoken and written English, Chinese and Mandarin Multi-tasked with good communication skills Minimum 2 years of working experience in customer services Shift duty, including overnight shift, is required; job rotation to support other customer service teams may also be required
Key Responsibilities :
- Undertake patient registration, answer phone and counter enquiries, make appointment upon request and receptionist duties
- Process correspondence and documents, including filing and record keeping
- Communicate with both internal and external stakeholders, such as nurses, doctors, wards, patients and contractors
- Handle daily payment transactions, patient admission registration and act as the telephone operator during overnight shifts
- Perform other duties as assigned by the supervisor
Requirements :
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Customer Service Representative • Hong Kong