Customer Service Manager Air Freight

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Job ID 3869 / Full-Time / Part-Time : Full-Time / Job Category : Air freight / Sea freight / Contract Type : Regular

Logistics is people business - this guiding principle makes it clear that employees are the key factor to DACHSER's corporate success. Founded in 1930, our family-owned company is now one of the world's leading logistic providers. We provide intelligent logistic solutions worldwide. Together, we pursue the mission of creating the world's most intelligent combination and integration of logistic network competencies, thus optimizing our customers' logistics. Are you looking for a job with prospects in a stable and future-oriented company? Then apply at DACHSER and drive the logistics of the future forward with us.

Tasks

• Lead a customer service team to ensure seamless daily operations in air freight export and import
• Ensure customers receive exceptional service, fostering strong relationships
• Support Sales and Implementation in onboarding new customers
• Build and develop a high-performing, passionate customer service team
• Manage tender process, ensuring strategic and competitive contract proposals
• Develop and implement customer service procedures, policies, and standards
• Act as a key escalation point, providing guidance and support to your team
• Regularly update management on operational developments and improvements

Qualifications

Our Offer

Kennie Ngo

Human Resources Manager

Hong Kong, DACHSER Hong Kong Ltd.

At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations - because : Logistics is People Business. We look forward to meeting you.