ISM Coordinator- Hong Kong

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Roles and Responsibilities :

• The ISM Coordinator will manage the day-to-day activities of the ISM Technicians and report to the regional Infrastructure Service Management Lead.
• The remit of the team will include the receipt, building, configuring, installing, moving, repairing, and decommissioning desktop assets. This will also include inventory and stock management.
• They will provide procedural support to their team to ensure projects are executed in accordance with established operating instructions.
• They will be the primary interface for move projects for Corporate Services and as well as the first escalation point for any IMAC-related activities for their region.
• Ensure Hardware Inventory Management ensuring stock levels are constantly monitored.
• Hardware ordering and receipt through our internal ordering system.
• Manage client expectations.
• Coordinate ISM projects, ensuring proper planning and resourcing.
• Manage the execution of ISM projects in line with firm policies.
• Manage the daily workload of the ISM Technicians.
• Serve as a point of escalation for issues.
• Dispatch Ticket Management using ServiceNow for queue monitoring including quality checks, aged ticket remediation and escalation as required.
• Act as a central point of contact for vendors.
• Knowledge Management Process – Review and validate technical solutions; also provide feedback to improve the knowledge repository and maintain knowledge articles for the function. Coordination of key hardware initiatives.
• A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry.
• Able to demonstrate strong team leadership skills.
• Proven experience of adherence to detailed processes.
• Self-motivated personality with a very high level of attention to detail.
• The ability to maintain and develop formal and informal relationships with key stakeholders.
• The ability to multi-task in a high-paced and demanding environment is crucial.

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What next?

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