Responsibilities
- Ensure all settlement and corporate actions tasks are timely settled according to client’s instruction and the rules laid down in the Procedure Manual
- Work closely with stakeholders to ensure high clients service levels
- Resolve all problematic transactions on operations and proactively work closely with internal & external parties to pre-empt potential service level issues.
- Ensure all failed trades / un-reconcile items are properly managed and resolved
- Ensure adhoc projects and supporting duties assigned are satisfactory and promptly aplished
- Motivate, train and develop staff to achieve high quality services to clients and avoid errors
- Monitor the productivity and capacity in the team to cope with volume surges
- Fulfill and adhere to Audit, regulatory and legislative requirements
- Handle customers’plaints and incidents. Investigate into the dispute cases, provide suggestion and resolution to resolve them
- Develop Procedure manual or controls for avoid operational risk and finance loss
- Provide administrative support to team head of INO ( staff security control, service pledges report)
- Ensure proper risk management control of daily operational tasks, resolve business problems and irregular items
- Support the business in meeting its obligations on the prevention of Money Laundering under the Group’ s policy and standards, and under local Laws and Regulations
Requirements
Post-secondary education or aboveMinimum 5-8 years of solid operational experience on investment product operations esp. Unit TrustThorough knowledge of banking policies, operational procedures and banking lawFamiliar with nvestment operations processProficient in MS OfficeGoodmand of both written and spoken English and Chinese (including Putonghua)Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.
China CITIC Bank International ismitted to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.
Job ID 116070 / ADA