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Social Media Customer Service Assistant (5-day work week)
Ricacorp Properties LimitedHong Kong30+ days ago
Job descriptionHong Kong Diploma of Secondary Education (HKDSE) or above. 1+ years of experience in customer service or social media operations; familiarity with Xiaohongshu and WeChat is a plus. More experiences or higher qualification will be considered as Officer. Proficient in Xiaohongshu and WeChat platform operations and guidelines. Excellent communication skills with the ability to respond clearly and professionally. Strong writing skills to craft concise and effective responses. Detail-oriented, patient, and customer-focused. Adaptable to handle user complaints and unexpected situations. Strong time management to multitask efficiently. Ability to work independently and thrive under pressure. Proactive, team player, and able to collaborate across departments.
Responsibilities :
- Promptly respond to user comments, private messages, and inquiries on Xiaohongshu (RedNote) and WeChat.
- Provide professional and friendly customer service to ensure user issues are effectively resolved.
- Establish and manage WeChat groups.
- Maintain positive interactions with users through Xiaohongshu and WeChat groups to enhance engagement and loyalty.
- Collect user feedback and coordinate with internal teams to improve services.
- Document common user inquiries and feedback, compile regular reports.
- Work closely with the Marketing and Sales teams to align customer service with company strategies.
- Working Hours : 12 : 00 – 20 : 30
Requirements :
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Customer Assistant • Hong Kong
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