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Senior Manager / Associate Director, In-force Management, Asia

Senior Manager / Associate Director, In-force Management, Asia

Company 347 - Manulife (Cambodia)PLC(Cambodia)Hong Kong
30+ days ago
Job type
  • Full-time
Job description

Description

The opportunity

The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering our with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you.

The regional based In-Force Management function has been created to manage In-force book to both deliver on our customer value propositions and shareholder expectations. This role in the regional team will promote best practices across countries in Asia, ensure governance and transparency on in force earnings drivers and tradeoffs, and help identify and drive value-creating initiatives. On a project basis, the role also has opportunity to have the hands-on involvement to act as part of a local market team to plan and support initiatives.

This role will involve a combination of technical / financial / actuarial understanding, execution skill, and non-technical communication to ensure the function remains high on the business agenda.

Responsibilities

  • Lead monthly & quarterly reporting process for Asia In-Force Management
  • Working with colleagues across markets to understand the underlying financial drivers of ongoing results, at a sufficiently granular level (e.g. product line, etc) to provide actionable direction to investigate
  • Persistency is a primary focus. Work with other functions (distribution, risk, operations, etc.) to understand and own action plans to address emerging experience
  • Deep diving as necessary to help markets with specific initiatives; including opportunities to act as additional resource to the local market team and support / lead where priority is needed
  • Working with regional and country-based analytics teams to develop / enhance appropriate tools to facilitate ongoing identification of opportunities as noted above
  • Create collaborative culture to share best practices and learnings with each market
  • Partner with Risk and Actuarial to ensure feedback loop of in force learnings to improve new business
  • Collaborate with cross-functional teams to align in-force management strategies with overall business objectives
  • Support inorganic initiatives across the region to optimize capital and earnings remittances

How will you create impact?

  • Reports to AVP In-Force Management, Asia with strong internal stakeholder management required across other BUs and functions dependent on the initiatives in place.
  • Individual contributor

    • What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

    • What we are looking for

  • 5-10+ years of experience in financial management, actuarial, distribution or other relevant disciplines of an insurance business
  • Understanding of actuarial valuation, pricing, and sources of value, for insurance products is an asset
  • Knowledge / experience in data analytics is helpful
  • Self-starter and ability to work independently upon clarity of direction
  • Ability to work in and / or lead cross-functional teams, and explain complex concepts in layman’s terms
  • Continuous learner – ability to synthesize information from disparate sources to create a common agenda
  • Dealing with ambiguity – the flexibility to pivot and work on multiple projects simultaneously
  • Thought leader and pro-active change agent - must be willing to challenge existing wisdom and / or the assertion that “everything is fine” in any given part of the business
  • Strategic thinking, planning and execution skills
  • Diversity & Ethics – Shows respect and sensitivity for cultural diversity, treats people with respect regardless of their position or status, exhibits high standard of integrity in decision making, and adheres to extremely high ethical codes of conduct

    • What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

    • Our commitment to you

  • Values-first culture

    • We lead with our Values every day and bring them to life together.

  • Boundless opportunity

    • We create opportunities to learn and grow at every stage of your career.

  • Continuous innovation

    • We invite you to help redefine the future of financial services.

  • Delivering the promise of Diversity, Equity and Inclusion

    • We foster an inclusive workplace where everyone thrives.

  • Championing Corporate Citizenship

    • We build a business that benefits all stakeholders and has a positive social and environmental impact.

    About Manulife and John Hancock

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

    Manulife is an Equal Opportunity Employer