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Associate, International Wealth Management, System Service Team (Ref: 02024-IWMSSA-KGI)
Associate, International Wealth Management, System Service Team (Ref: 02024-IWMSSA-KGI)KGI Asia • Wanchai, HK
Associate, International Wealth Management, System Service Team (Ref: 02024-IWMSSA-KGI)

Associate, International Wealth Management, System Service Team (Ref: 02024-IWMSSA-KGI)

KGI Asia • Wanchai, HK
30+ days ago
Job description
Responsibilities
  • Assist in providing first-line support for digital systems, troubleshooting issues, and resolving user inquiries related to trading systems
  • Support daily digital system requests and issues, ensuring effective and timely resolutions while maintaining communication with users and stakeholders
  • Support system administration, including managing user accounts, permissions, and limit adjustments
  • Assist in the preparation of test plans and test cases
  • Support the performance of User Acceptance Testing (UAT) on the digital platforms.
  • Maintain regular system checks and maintenance tasks
  • Help improve release management responsibilities – acting as the gatekeeper for the production and UAT environments, ensuring all changes are correctly applied, tested, and deployed
  • Identify manual tasks for automation and help improve workflows
  • Assist in incident management activities – coordinating and resolving incidents involving business and technology communication
  • Support the development of user manuals
  • Maintain daily operations related to trading systems
  • Assist the team leader in coordinating administrative work
Requirements
  • Form 7 / DSE graduates or above
  • 2 - 4 years working experience, experience in local brokerage business preferred
  • Customer-oriented and proactive
  • IT/Engineering background and business analysis experiences would be advantages
  • Effective oral and written communication skills
  • Strong market sense and responsive to users' needs
  • Good computer skills in Word, Excel and Access
  • Eligible to apply for SFC type 1 and 2 licenses.
  • Innovative, creative, self-motivated and able to work under pressure
  • Proficiency in both spoken & written English, Cantonese and Mandarin
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Associate, International Wealth Management, System Service Team (Ref: 02024-IWMSSA-KGI) • Wanchai, HK

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