Duty Manager

Job description

Duty Manager

Working Location : Mei Ho House Youth Hostel

Position Type : Full-time

Responsibilities :

Monitor and supervise the Front Desk operation

Supervise team members in Front Office to maintain smooth operation

Handle and respond guests’ inquiries and complaints

Be attentive to hostel security and safety requirements

To report manager regarding incidents happening in the hostel by recording the details, including actions taken and results in the log book

Perform other tasks assigned by manager

Requirement :

Higher Diploma holder or above in Hospitality or Hotel Management or related disciplines

Minimum of 3-5 years supervisory experience in Front Office operation

Excellent problem-solving, interpersonal, leadership and coaching skills

Good command of spoken and written English and Chinese.

With basic computer knowledge and skill, familiar with Microsoft Office applications and English / Chinese typing, etc.

Able to work independently and attend shift duties

Immediate availability is highly preferred

Priority will be given to Sham Shui Po residents

Welcome applicants from CSSA, SFS, IEAP, NDP