Digital Workplace Product Manager (IDENTITY AND ACCESS MANAGEMENT, MICROSOFT ACTIVE DIRECTORY)

Role Introduction

Reports to : Head of Digital Workplace and Network

The Product Manager is responsible for the ownership of assigned digital workplace products (e.g., technology, platform, or service), including maximizing employee awareness, adoption and satisfaction. The product manager fosters strong technical relationships with vendors and represents the product during design, development, testing, release, updates and ongoing lifecycle management. The Product Manager also ensures alignment of the product with vendor and internal roadmaps, as well as project, change management and enterprise architecture processes.

This includes understanding how well business operations, application development and workplace productivity are supported by the Infrastructure platforms and services and subsequently engaging with other teams within IMT and the Business in driving improvements across a broad range of metrics, including time-to-market, cost effectiveness, reliability and performance.

The role will have significant influence on the Infrastructure strategy and roadmap and the projects to be submitted for funding. It will also have significant accountability for the operational health and total cost-of-ownership of Infrastructure services and platforms and for the direct management and orchestration of both internal teams, external service providers and product vendors to ensure fit-for-purpose Infrastructure technology solutions are designed, built and put into production.

Key Responsibilities

Strategic Direction and Standards

• Define the product strategy and roadmap, including alignment to vendor support and product roadmaps, as well as to emerging employee use cases.
• Consistently determine how to maximize business value from product.
• Closely monitor vendor’s roadmap, release notes and feature sets.
• Support the analysis of business processes and functional requirements of the product.
• Work closely with digital workplace teammates, including the release coordinator, to identify the most impactful changes to implement and support for stakeholders, employees, and engineers.
• Represent the product and communicate benefits to enterprise architecture, project portfolio, procurement, change management or similar teams.
• Monitor, manage and report on usage and impact of the product within the digital workplace.
• Assess the evolving direction of the infrastructure product and service portfolio; reviewing planned activities and major deliverables, working with managers to refine these to fulfil goals and reach needed outcomes.
• Collaborate with Enterprise Architects and enterprise testing team to drive technology innovation to achieve CPA’s strategic plan and business objectives, and define Infrastructure products and standards as well as non-functional requirements
• Collaborate with Security team to ensure infrastructure solutions are complaint with CPA security standards.
• Collaborate with IT Solution Centres to ensure the optimal delivery of projects and ongoing operational stability of systems.

Infrastructure Service Ownership, Solution Formulation and Delivery

Human Resource Management

Vendor Management

Financial Management

Requirements

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.