【灣仔 / 荃灣 / 尖沙咀】Customer Service Executive (eMPF Service Centre)

【灣仔 / 荃灣 / 尖沙咀】Customer Service Executive (eMPF Service Centre)

Working Location (Fixed location) :

• Wan Chai / Tsim Sha Tsui / Tsuen Wan

Working hours days work) :

Mon to Fri : - : , and Sat : - :

Your role :

Provide counter service to walk-in and pre-booked customers at service centre

Solve MPF related enquiries and complaints effectively

Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public

Perform services according to company rules and relevant regulatory requirements

To succeed in this role :

Form 5 or above with customer service / service counter experience

At least 1 years of client service experience

Fresh graduates with good communication skills are also welcome

Familiar with mobile applications and webpage usage online application forms and searching information on government websites)

Good communication and presentation skills and frontline experience

Patient and enjoy team play

Familiar with checking customer profile with back-office system

Fluent in English or Mandarin is a plus

We offer :

days AL

Birthday Leave

days Public Holidays

Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave

MPF / ORSO contribution

Discretionary Bonus

Scholarship for further studies

Life insurance and medical benefits

Family health benefits

Dental benefits

Staff discount

Free access to the company's amenities