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Assistant Manager, Operations Governance & Controls
CHUBBHong Kong18 days ago
Job descriptionBachelor's degree in Business Administration, Operations Management or a related field Minimum 5 years of experience in Operations with at least 2 years of supervisory experience General Insurance with sound knowledge of general insurance products is preferred. Strong time management skills and ability to prioritize tasks effectively. Mature, independent, self-motivated with strong interpersonal and written communication skill Conscientious, with strong sense of accuracy and quality delivery Strong analytical and problem-solving skills Ability to work collaboratively with cross-functional teams. Proficient in written and spoken English & Cantonese Proficient in Microsoft Office and other relevant software programs
Responsibilities :
- Assist to drive offshore governance and controls for quality assurance.
- Coordinate incident report across Operations.
- Timely deliver management reporting
- Lead the Admin Service & Quality team to ensure sufficient support on Admin Services
- Oversee offshore daily operations, ensure smooth and effective operational service supports to internal and external customers to promote teamwork and collaboration with business units.
- Provide timely coaching, guidance & trainings to the team to ensure smooth operation with improvement.
- Monitor accuracy and turnaround time on defined service level agreement for regular reporting.
- Assist in SOP management as well as compile and update manuals and workflow documents if needed.
- Collaborate with other team members to identify and resolve any issues or concerns.
Requirements :
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Assistant Manager • Hong Kong