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Assistant Manager, Operations Governance & Controls

Assistant Manager, Operations Governance & Controls

CHUBBHong Kong
18 days ago
Job description

Responsibilities :

  • Assist to drive offshore governance and controls for quality assurance.
  • Coordinate incident report across Operations.
  • Timely deliver management reporting
  • Lead the Admin Service & Quality team to ensure sufficient support on Admin Services
  • Oversee offshore daily operations, ensure smooth and effective operational service supports to internal and external customers to promote teamwork and collaboration with business units.
  • Provide timely coaching, guidance & trainings to the team to ensure smooth operation with improvement.
  • Monitor accuracy and turnaround time on defined service level agreement for regular reporting.
  • Assist in SOP management as well as compile and update manuals and workflow documents if needed.
  • Collaborate with other team members to identify and resolve any issues or concerns.

Requirements :

  • Bachelor's degree in Business Administration, Operations Management or a related field
  • Minimum 5 years of experience in Operations with at least 2 years of supervisory experience
  • General Insurance with sound knowledge of general insurance products is preferred.
  • Strong time management skills and ability to prioritize tasks effectively.
  • Mature, independent, self-motivated with strong interpersonal and written communication skill
  • Conscientious, with strong sense of accuracy and quality delivery
  • Strong analytical and problem-solving skills
  • Ability to work collaboratively with cross-functional teams.
  • Proficient in written and spoken English & Cantonese
  • Proficient in Microsoft Office and other relevant software programs
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    Assistant Manager • Hong Kong