Complaint Management and Service Project, Principal (Senior Manager)

Responsibilities

• Manage and resolve customerplaints efficiently and professionally, ensure timely follow-up and resolution.
• Maintain clear and empatheticmunication with customers throughout theplaint resolution process.
• Ensurepliance withpany policies and regulatory requirements in allplaint management processes.
• Analyzeplaint data to identify trends, root causes, and areas for improvement.
• Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
• Lead multiple service projects from initiation topletion, ensuring alignment with organizational goals.
• Supervise project teams, providing guidance and support to ensure high performance and timely delivery.
• Prepare reports onplaint trends, resolutions, and service performance metrics for management review.
• Provide training and support to customer service representatives onplaint handling service best practices.

Job Requirements :

Others :

Build a career with us as we help our customers and themunity live Healthier, Longer, Better Lives.

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Job ID JR-58014