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Customer Relationship Officer (Public Customer Group)
The Hong Kong Jockey ClubHong Kong30+ days ago
Job descriptionTertiary qualification or above in any disciplines A minimum of 5 years’ solid experience in customer-facing environment such as airline and hospitality industry Good ice-breaking skills, out-going personality and high team spirit at work Ability to be presentable, confident, proactive, and detail-minded Excellent interpersonal and communication skills in both English and Chinese Computer literacy with Microsoft Word / Excel / PowerPoint Ability to work on weekends, public holidays and at night time at Shatin / Happy Valley racecourse when required Interest and knowledge of horse racing a definite advantage
The Job
You will :
- Provide personal services through a single point of contact to target customers
- Identify ringleaders and high quality prospects during race meetings and at racing events
- Develop and maintain relationship with customers through customer relations & grooming activities
- Provide dedicated customer services in assigned public venues in racecourses during race meetings
- Work closely with CS, event, catering and other service teams to deliver the best customer experience
- Work as part of the effective and highly motivated team in delivering business objectives and results
- Ensure compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s businesses.
- Undertake other duties as assigned by Line Manager.
About You
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