Lead Network Engineer - Professional firm

About the company :

Our client is a leading global professional firm operating in over thirty countries. The Lead Network Engineer role’s is primarily responsible to provide LAN, WAN, and WLAN Tier 3 support; plays a dual role—delivering technical expertise while embodying a service-first mindset. Performance will be measured equally on technical proficiency and commitment to service excellence.

As a member of the Global Network team, the Lead Network Engineer is primarily responsible for providing Tier 3 support for LAN, WAN, and WLAN infrastructure. This includes maintaining network stability, resolving complex issues, and ensuring seamless connectivity across global offices.

Responsibilities :

• Provide daily technical support for the firm’s global network infrastructure, including datacenters and office locations, ensuring high availability and swift issue resolution.
• Configure and maintain LAN, WLAN, and WAN environments to support business operations.
• Continuously monitor network performance and integrity, identifying and resolving issues proactively.
• Troubleshoot and manage incidents related to network infrastructure across the firm.
• Execute routine network maintenance, system upgrades, and hardware refreshes.
• Conduct wireless site surveys, analyze findings, and implement remediation strategies.
• Administer and support remote access solutions, including Palo Alto Prisma and GlobalProtect.
• Assist with network setup and upgrades during regional office expansions or relocations.
• Track and analyze performance metrics against established SLAs to ensure service quality.
• Collaborate with external vendors and participate in joint technical activities as needed.
• Prepare clear, grammatically accurate documentation, including system guides, procedures, emails, and status reports.
• Adhere to departmental policies, standards, and procedures.
• Participate in change control processes and contribute to change management initiatives.
• Respond promptly to administrative requests and support management with operational and vendor-related tasks.
• Support the deployment and maintenance of systems infrastructure as required.
• Contribute to change control and management processes beyond core responsibilities.
• Assist with administrative duties and vendor coordination as directed by management.
• Perform other duties as assigned to support team and organizational goals.

Qualifications and Experience :

If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Kevin Ng by applying directly to email kng@captarpartners.com or reach out at +852 3901 8736.

We apologies that only shortlisted candidates will be contacted.