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Customer Services Officer 機場客戶服務主任 (Salary can be 20k or up, including allowance)

Customer Services Officer 機場客戶服務主任 (Salary can be 20k or up, including allowance)

Cathay Pacific Airways LtdHong Kong
30+ days ago
Job description

III >

II >

18個月或以上獲得晉升機會

  • 18 歳
  • 1.5年或以上航空 / 相關服務行業的經驗者將有機會獲得與資歷相符的薪資待

Reports to : Service Excellence Lead

Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with promotion at 18 months of service or above

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.

Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.

  • Promising and Structured Career Development in Airport Services Delivery Department

    • Customer Service Officer III >

    Customer Service Officer II >

    Service Excellence Lead >

    Manager on Duty >

    Duty Manager

    Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above.

    Key Responsibilities

  • Be the brand representative to provide great customer experience at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
  • Deliver a seamless airport experience to our passengers from check-in to boarding
  • Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
  • Opportunities to assist some behind-the-scene operations tasks
  • Prepare flight related documentations to ensure safe and an on-time operations

    • Requirements

  • Right to work in Hong Kong
  • Minimum age of 18
  • Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantage
  • Flexibility to work on shift schedules (including overnight, weekend and public holidays)
  • Fresh graduates are welcome, experience in hospitality or service industry would be an advantage
  • Candidate with at least 1.5 year of experience in any airline or hospitality / service industry will be considered as experienced Customer Services Officer (more relevant package will be offered)
  • As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test
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    Customer Service Officer • Hong Kong