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Assistant Cafe Manager

Assistant Cafe Manager

Ralph LaurenKowloon Tong, Kowloon, Hong Kong SAR
30+ days ago
Job description

Position Overview

Essential Duties & Responsibilities

People

  • Act as a brand ambassador, demonstrating professionalism through demeanor, appearance, and respect for others.
  • Support the Café Manager in fostering a positive, engaging, and inclusive work environment.
  • Assist in training, coaching, and motivating baristas to uphold service standards and performance goals.
  • Provide real-time feedback to team members to enhance performance and customer interactions.
  • Help with onboarding and talent retention efforts as needed.
  • Step in as acting manager when required, ensuring seamless operations.

Customer

  • Model and reinforce exceptional customer service, ensuring all guests receive a premium experience.
  • Support the development of a sales-driven culture that converts walk-ins into loyal customers.
  • Assist in handling customer feedback and resolving issues promptly.
  • Build rapport with regular customers and assist in maintaining client relationships.

    • Brand

  • Uphold brand presentation standards in store visuals, cleanliness, and service.
  • Ensure the café environment reflects Ralph Coffee’s sophistication and lifestyle philosophy.
  • Assist in executing brand initiatives, promotions, and local marketing strategies.

    • Business Objectives

  • Support the Café Manager in meeting sales targets and operational KPIs.
  • Help monitor inventory, staffing, and daily sales reporting.
  • Identify and communicate local business opportunities or challenges to the Café Manager.
  • Assist in analyzing sales data and customer trends to optimize performance.

    • Experience, Skills & Knowledge

  • Diploma or equivalent in Hospitality Management or related field (degree preferred but not mandatory).
  • Minimum 3 years of experience in café / restaurant operations, preferably in a supervisory role.
  • Proficient in PC skills, with the ability to analyze sales data & perform budget projection.
  • Qualified Hygiene Supervisor by Hong Kong Food and Environmental Hygiene Department is a must
  • Strong interpersonal and communication skills (Cantonese, Mandarin, and English).
  • Customer-focused with a passion for service excellence.
  • Ability to multitask, problem-solve, and work in a fast-paced environment.
  • Team player with leadership potential and a proactive attitude.
  • Basic business acumen and familiarity with sales-driven environments.
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    Assistant Manager • Kowloon Tong, Kowloon, Hong Kong SAR

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