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Senior Customer Service Executive
HKTHong Kong HK, HK30+ days ago
Job descriptionDiploma holder or above At least 1 year experience in the industry of air cargo, terminal operation, logistics, airport operations or freight forwarding Prefer evening shift / overnight shift (42.5 hours' per week) Ability to multi-task in a fast-paced environment Good command of spoken and written Cantonese, English and Mandarin Good analytical, telephone manner customer service skills Candidate with more experience will be considered for the position of Senior Customer Service Executive. 14 days' paid annual leave Birthday leave Comprehensive medical coverage Non-Contributory Provident Fund Attractive incentive bonus, join-in bonus and shift allowance (if applicable) Structured training programme Clear career path
Customer Service Executive (Cargo Helpdesk)
Your role :
- Serve as the first point of contact for users and internal stakeholders seeking assistance with cargo-related inquiries, technical support, and service requests
- Log users requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
- Maintain a comprehensive knowledge of the services and tariffs to provide accurate information to users
- Monitor and maintain service quality in accordance to Service Level Agreement
- 5-day work per week; shift duty needed from Monday to Sunday
To succeed in this role :
We offer :
Work Location : Meifoo
Related Industry : Public Utility
Interested parties please click "Apply Now" button.
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Customer Service Executive • Hong Kong HK, HK