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Assistant Membership Analysis Manager

Assistant Membership Analysis Manager

The Hong Kong Jockey ClubHong Kong
30+ days ago
Job description

The Department

As part of the Club’s Membership, Strategic Marketing and Branding Division, the Membership CRM & Intelligence Department plays an essential role in providing quality decision analytics to achieve customer experience excellence for all HKJC Members and their families.

The Job

  • Prepare and evaluate marketing campaigns performance result for the Management
  • Conduct behavioural analyses on Members’ transactional data and reference to market / industry data for like-for-like comparative reviews
  • Conduct business impact analysis and data modelling to facilitate business decision making on Membership policy reviews in terms of sizing, utilization and revenue impact
  • Advocate best data practices, tools and platform, and support management in driving implementation
  • Support new CRM system projects in terms of analytic data mart maintenance and marketing campaign modules requirements
  • Orchestrate analyses, including statistical modelling and internal data analyses, that help the business monitor the business environment, industry trends, competitive landscape, product / channel performances and shift in member behaviours at portfolio level

About You

  • A university degree with a minimum of ten years’ project management experience, ideally with in-house market research and / or data analysis management experience
  • Strong interpersonal skills and good communication skills in both spoken and written English and Chinese
  • Strong organizational skills and project management capability, including all aspects of process development and execution
  • Knowledge of Alteryx and Tableau is definitely an advantage
  • Proficient in MS Office applications
  • Positive thinking, interest in learning and a strong teamwork attitude

    • Terms of Employment

    The level of appointment will be commensurate with qualifications and experience.

    Closing Date

    Only shortlisted candidates will be notified.

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    Assistant Manager • Hong Kong