Manager, Operation Risk, Life Operations

About FWD Group

FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance. Visit

As a Manager of Operation Risk in Life Operations, you will perform 1.5 line (in between first line – Life Operations and second line - Compliance) of life operational risk and resilience monitoring duties, especially for non-AML related items such as fraud, guidelines issued by Insurance Authority, VHIS, BCP, etc., to ensure the organization’s adherence to regulatory requirements and internal policies :

The Job

Act as the subject matter expert of Life Operations for regulatory (mainly non-AML related) matters

Work and collaborate closely with various parties and stakeholder including but not limited to Internal Audit, Risk, Legal, Compliance, IT, BAU teams (New Business, Life Administration, Claims and Customer Engagement), IT, regulators (e.g. Insurance Authority) and vendors

Ensure BAU teams having process controls as the first line of defence

Review business and operational processes to ensure control measures that are always in place with acceptable quality

Drive various parties to produce corrective actions and ensure proper implementation with on-going monitoring

Work closely with stakeholders to ensure internal systems, procedures and workflows aligning with company policies and regulatory requirements

Prepare and / or review user requirements and procedures for regulatory enhancements in Life Operations processes and systems

Liaise with various parties to seek endorsement for updated procedure manuals of Life Operations

Coordinate and support internal and external audits, compliance reviews and risk assessments for Life Operations. Ensure those finding are rectified properly

Undertake consistent liaison and collaboration with Internal Audit, Risk, Compliance and external audits

Prepare regular and ad-hoc reports highlighting key risk exposures, trends, and emerging issues for senior management

Handle ad-hoc projects as assigned

The Person

Degree holder or above

Minimum 8 years’ experience in life insurance sector, preferably in Life Operations or Compliance

Deep understanding of regulatory requirements (e.g. fraud, guidelines issued by Insurance Authority, VHIS, BCP), especially on the operational perspective

Strong ownership, self-motivated and independent to drive changes

Analytical and critical thinking with solution driven mindset

Confident in dealing with various stakeholders independently including senior management

Good command of both spoken and written Chinese & English

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.