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Customer Relationship Manager (HKL1508251152)
PEOBASE LtdPedder Street, Central, HK30+ days ago
Job descriptionDegree Holder in marketing, business discipline or related disciplines At least 5 years’ customer service / account management experience in IT / Telecom industries Strong Customer relationship building and Account management Business Development experience is a plus Take initiative and adapt quickly to client requirements Able to influence senior level Know how to set priorities and when to look for guidance Ambitious, self-motivated, exceptional interpersonal skills, outgoing personality Good team player and eager to learn Strong communication skills and presentation skills
One of the Global Network Service Provider that provides network / security solutions, is now seeking Customer Relationship professional to join their service team in Hong Kong.
Responsibilities
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Provide single point of contact for customer support issues.
- Serve as a reliable, accessible and effective escalation point for the customer on any operational matters or on implementation progress
- Build up a professional relationships with key personnel in assigned accounts.
- Coordinate with different internal / external parties to meet the mutual performance objectives, milestones and customers’ expectations.
- Meets assigned targets for strategic objectives in assigned accounts
- Work with solution development team to best address customer needs
- Identify sales leads and opportunity where appropriate
- Maintains high rating of customer satisfaction
Requirements
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Relationship Manager • Pedder Street, Central, HK