Director, Network Provider Management

About FWD Group

FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance. Visit

Job Summary :

Negotiate with providers for improved health services and workplace health services

Provide better network doctor coverage and services

Provide better operational support to improve CX

Support the development as an SME of the provider (hospital and clinic) tools e.g. portals

The Job :

Establish Health Services Management Team

Develop a database to record provider details and contracts

Keep up-to-date with health provision developments in Hong Kong

Maintain ongoing professional relationships with hospitals, doctors, clinics and professional bodies

Help establish and promote the FWD brand and health propositions within the health provider community

Negotiate contracts with providers for various agreed fees (e.g., GP, SP, Chinese Medicine, day care centers, laboratories, imaging centers, hospitals

Improve utilization of network providers

Promote agreed fees and service discounts

Formulate the promotional plan together with channels

Identify tactics to direct patients to FWD’s own network providers

Secure and expand hospital package plans based on agreed fee structures

Negotiate packaged rates using Diagnosis Related Groups (DRG) concepts

Monitor and control the quality and services provided by network providers

Develop recruitment guidelines and manuals for providers

Analyze service performance data

Monitor compliance with fee agreements and negotiate fees aligned with industry standards

The Person :

Degree holder with 10-15 years relevant experience in provider network management

FLMI qualification is advantageous.

Familiarity with Employee Benefits insurance

Strong analytical, problem-solving, and communication skills

Proficiency in MS Office

Good command of English and Chinese in both spoken and written

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.