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Floor Supervisor (Housekeeping)

The Langham, Hong KongHong Kong

30+ days ago

Job description

OUR VISION

Building Great Memories

MAJOR ACCOLADES

2016 - 2025 Three Michelin Stars – T'ang Court

2004 - 2024 Caring Company Award

2020 - 2024 Earth Check Certification Platinum Certificate

2021 - 2024 Condé Nast Traveler Readers' Choice Award : Top 10 Hotels (HK)

2020 The Best of The Best Masterchef – T’ang Court

2015 - 2019 Forbes Travel Guide Five-star Award Winner

2016 Travel+Leisure Best Top 5 Hotels in Hong Kong

Responsibilities

Perform guest floor monitoring duties & meet in-house guest needs to enhance staying experience;
Manage daily duties of Room Attendants or Butlers
Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
Follow up on amenities order on a daily basis
Handle ad hoc projects assigned by the management

Qualifications

Minimum 3 years working experience in hotel industry (Minimum 1 year for Supervisor)

Diploma or above;

Independent & confident to work under pressure;

Good interpersonal skills;

Good team player with excellent communication skills in both English & Chinese;

Additional language would be an advantage.

To understand more about our people, workplace and the culture, you may watch our latest stories at below : https : / / www.youtube.com / @TLHKGHRConnect

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Floor Supervisor • Hong Kong