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Assistant Service Manager

SpiaklNgau Tau Kok, Hong Kong, Hong Kong S.A.R.

21 days ago

Job description

We are looking for a Assistant Service Manager to join our client’s fast-growing team.

Responsibilities :

Oversee the team of daily operation, included Sat, Sun and public holidays
Handling customer enquiry and incident in a timely manner to fulfil SLA
Prepare documentation, host meeting with internal team and customer
On-site, odd hour working is required with compensation
Vender management, collaborate with different vendors to provide service, especially on incident handling
Any other duty assigned by supervisor

Requirements :

Bachelor / Higher Diploma in Computer Science or related discipline

At least 3 years relevant experience

Professional qualification on networking (e.g. CCNA, CCNP) is preferred

Hands-on experience of Routers / Switches, Firewall, Wireless Network and other networking equipment (e.g. Load Balancer, WAF, NAC)

Experience in supporting Cloud networking (AWS, Azure) is an advantage

Knowledge of service management best practice (e.g. ITIL, ISO20000)

Good problem-solving skills, including root-cause analysis

Willing to work under pressure

Able to work independently and good interpersonal skills to interact with team members

Ability to handle multiple tasks simultaneously

Good command of both written and spoken English & Chinese, including Putonghua

Benefit :

5 days work week (Mon-Fri)

Medical insurance

Interested parties please send your full resume with current and expected salary & notice period via email to : recruitment@spiakl.com or click “Apply Now”. No expected salary mentioned in the resume will not be considered.

For more job opportunity, please visit our website : https : / / spiakl.com /

All collected information will be kept confidential and used for recruitment purposes only.

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Assistant Manager • Ngau Tau Kok, Hong Kong, Hong Kong S.A.R.