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Support Control Engineer

TAITHong Kong

30+ days ago

Job description

The Support Integrator provides technical service and support on entertainment automation systems with the highest degree of courtesy possible. The role seeks to provide fast and useful technical assistance on complex, large entertainment automation systems. Additionally, the Support Integrator travels to customer sites to troubleshoot, inspect, and maintain equipment installations. This also requires the Support Integrator to display strong customer service skills in advising the customer in technical problems and proposing solutions. This position works independently with little direct supervision. The Applicant should have a excellent English language skills.

Applicants will need to be able to speak English, Cantonese and Mandarin

Responsibilities

This position works independently with little direct supervision.

Competencies

Experience working with complex, large entertainment automation control systems
Knowledge and understanding of entertainment / industrial automation technology and equipment Complex motion control – e.g. synchronized axes, cams, and 2D / 3D motionNetworking and low level network troubleshootingMotors – asynchronous AC, synchronous AC, and DCFluid power – hydraulic and pneumaticPower circuits – distribution, protection, and controlControl circuits – safety and control
Knowledge of industrial programming languages (IEC 61131)
Able to read and understand electrical and mechanical schematics
Good aptitude for electrical and mechanical fault finding
Knowledge of basic functional safety requirements
A customer first mindset focused on efficiency, honesty, high standards, and customer satisfaction
A teamwork driven approach to problem solving based on openness and humility
An eagerness to continuously improve our services, processes, and practices
Able to work proactively, taking initiative where necessary and with minimum supervision

Essential Responsibilities

Work within a global team of technical support professionals delivering best in industry support services to our clients.

Provide prompt, direct client service and appropriate technical support to the end user via phone, email, online and in-person during work hours as well as part of the 24 / 7 support system rotation

Produce detailed scope of works and plans for all planned maintenance, upgrades and projects including basic electrical design

Test, configure, and prepare equipment for use on site

Travel to customer sites to troubleshoot, repair, and commission automation system components, software, logic, and front end systems following best practices and safety protocols

Be able to travel at short notice, possibly internationally to support clients with emergency breakdowns

Write detailed reports on work

Train end users on TAIT equipment

Research and advise on engineering solutions throughout the department

Keep abreast of new system developments and communicate to department

Assist with documenting, developing, and testing new systems to ensure successful handoff of a project to the Support department

Innovate and develop new ways to achieve high levels of customer loyalty

Work with other team members to improve departmental efficiency in delivering support services

Provide in depth technical training and identify training opportunities to other team members and customers

Communicate with customers to fully understand their requirements and make suitable recommendations

Qualifications

Educational Degree

Bachelors degree from accredited university or equivalent experience

Professional Experience

Experience working with large, complex electromechanical systems preferably in the entertainment industry

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Support Engineer • Hong Kong