Talent.com
This job offer is not available in your country.
Senior Officer / Officer, Customer Service (Customer Retention)

Senior Officer / Officer, Customer Service (Customer Retention)

AXA GroupHONG KONG
30+ days ago
Job description

Responsibilities :

  • Responsible for contacting the existing customers to identify the reasons of policy termination and lapsation and provide feasible solutions to retain the policies (No cold call is required)
  • Provide follow up services to customers for policy retention such as explaining the plan feature, informing about the policy notification, and providing guidance on policy changes
  • Resolve customers’ enquiries including soft complaints and escalated from CCA in a timely and professional manner
  • Meet service turnaround time and achieve Team monthly & yearly KPIs
  • Adhere to company standards and guidelines to deliver quality service and provide recommendations for workflow and procedure improvement
  • Enhance job knowledge through participating in training courses
  • Perform other support duties as assigned

Qualifications :

  • Post-Secondary with customer service experience
  • Candidates familiar with bank or Insurance background is an advantage
  • IIQE License 1, 3 & 5 preferred
  • Good spoken and written in both English and Chinese (Mandarin and Cantonese)
  • Good team player
  • Customer-oriented with passion, patience, and caring attitude
  • Good interpersonal and communication skills
  • Good Computer Literacy
  • Fresh graduates are welcome
  • About AXA Hong Kong and Macau

    AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

    As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

    We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

    AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

    Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

    Create a job alert for this search

    Customer Service Officer • HONG KONG

    Related jobs
    Senior Customer Service Officer

    Senior Customer Service Officer

    AIGHong Kong
    Join 65,000 AIG colleagues who work together every day to make a difference around the world.Our employees exemplify our values of diversity, inclusion, and global citizenship – and in return, we o...Show moreLast updated: 30+ days ago
    Customer Service Officer (Sales Order)

    Customer Service Officer (Sales Order)

    EBRO EXECUTIVE SEARCH LIMITEDHong Kong
    Client : A Multi-National Electronics Distributer.Responsibilities : Working under the CS Supervisor and responsible for answering incoming calls and emails from worldwide customers; Prepare quotatio...Show moreLast updated: 30+ days ago
    School Customer Service Officer / Receptionist (Fotan)

    School Customer Service Officer / Receptionist (Fotan)

    Hong Kong Art Development Co. LtdHong Kong
    Provide basic clerical support to centre, including data entry, record keeping, and company events.Handle enquiries and provide customer services for parents and students.Manage student attendance ...Show moreLast updated: 30+ days ago
    Senior / Customer Service Officer

    Senior / Customer Service Officer

    Public Bank (Hong Kong) LimitedHong Kong
    Promote and cross-sell retail banking products through proactive business solicitation and relationship building with customers. Provide quality and value-added services to the customers.Assist in d...Show moreLast updated: 30+ days ago
    • New!
    Officer, Customer Service

    Officer, Customer Service

    AegonHong Kong
    Collaborate with business partner or different internal teams to deliver quality customer service.Handle enquiry / feedback / complaint from customer or business partners through different means of con...Show moreLast updated: 5 hours ago
    • New!
    Customer Officer

    Customer Officer

    HKTHong Kong HK, HK
    To provide professional customer services to clients via phone calls / email / live-chat .To handle customer inquiries and fulfill customer requests in areas including dining reservations, travel p...Show moreLast updated: 12 hours ago
    Senior Customer Due Diligence Officer

    Senior Customer Due Diligence Officer

    The Hong Kong Jockey ClubHong Kong
    The job holder is responsible for performing Customer Due Diligence (CDD) activities and co-ordinating the Know Your Customers (KYC) / Anti-Money Laundering (AML) efforts across the Club.Conducts d...Show moreLast updated: 30+ days ago
    Officer-Customer Care

    Officer-Customer Care

    InchcapeHong Kong, Hong Kong
    Make outbound call for Service Reminder and invite customers come back for regular maintenance.Identify customer’s needs and proactively offer relevant services / products (e.Motor Insurance) and / or ...Show moreLast updated: 17 days ago
    Customer Service Officer

    Customer Service Officer

    Morgan McKinleyHong Kong
    Respond promptly to customer inquiries via live chat, providing accurate information about banking products and services. Assist customers in resolving issues, including account inquiries, transacti...Show moreLast updated: 17 days ago
    Customer Service Officer

    Customer Service Officer

    Bank Of China (Hong Kong) LimitedHong Kong
    Champion the one-stop personal banking services at branches.Deliver quality customer services through counter transactions. Identify existing and prospective customers' needs of financial services, ...Show moreLast updated: 11 days ago
    Customer Service Officer

    Customer Service Officer

    明報網站Hong Kong, Hong Kong
    Implementing the international marketing strategy, policies, objectives and initiatives.Focuses entirely on international markets and will involve working closely with Overseas customers.Responsibl...Show moreLast updated: 11 days ago
    Customer Service Officer

    Customer Service Officer

    Cornerstone Smart Recycling LimitedHong Kong
    Strong customer-focused approach to proactively identify and address clients' needs.Provide excellent customer services and maintain good relationship with clients. Handle and respond to inquiries i...Show moreLast updated: 30+ days ago
    Customer Service Officer (客戶服務主任)

    Customer Service Officer (客戶服務主任)

    Senior Citizen Home Safety AssociationHong Kong
    Understand and assess customers' needs to provide comprehensive solutions.Manage end-to-end case assignments including service request process, service planning, progress monitoring, and case closu...Show moreLast updated: 30+ days ago
    Customer Service Officer

    Customer Service Officer

    Yue Hwa Chinese Products Emporium LtdHong Kong
    To resolve customers' enquiries and complaints; .Provide administrative support to the departments ;.Liaise with internal departments. .Work shift in the department store.Good spoken and written En...Show moreLast updated: 30+ days ago
    Senior Officer / Officer, Customer Service Centre (Counter)

    Senior Officer / Officer, Customer Service Centre (Counter)

    Prudential plcHong Kong
    Prudential’s purpose is to be partners for every life and protectors for every future.Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion as...Show moreLast updated: 18 days ago
    Full-time Customer Service Officer

    Full-time Customer Service Officer

    Twinkle Dance Company LimitedHong Kong
    Carry out customer service duties at our shop and dance school.Answering enquiries, arrange class bookings and selling of dancewear. Handling school fees and admin matters.Located in Kowloon Tong, C...Show moreLast updated: 30+ days ago
    Customer Engagement Officer

    Customer Engagement Officer

    Ricoh Hong Kong LimitedHong Kong
    At Ricoh, we’re not just imagining a future bright with ideas-we’re already building it.Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital tr...Show moreLast updated: 30+ days ago
    SENIOR CUSTOMER SERVICE OFFICER - THE HENDERSON

    SENIOR CUSTOMER SERVICE OFFICER - THE HENDERSON

    Henderson Land Development Company Limited 恒基兆業地產有限公司Hong Kong
    Our subsidiary, Goodwill Management Limited (PMC licence (C-874426)) manages a new property, The Henderson, is Hong Kong’s boldest new architectural masterpiece & the city’s most spectacular co...Show moreLast updated: 30+ days ago