Personal Shopper, NET-A-PORTER

NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.

NET-A-PORTER is seeking a talented Personal Shopper to join the team. The role is primarily sales orientated, and will involve in developing and enhancing your customers’ loyalty and spend by utilising your strong customer service and commercial skills whilst building long-lasting and strong relationships with our EIP customers.

Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs – where ever they are!

Some of the essentials for you to know are :

Location :  Hong Kong Office

Department Size :  5

Reporting into :  Assistant Personal Shopping Manager

Besides a competitive salary, we can offer you :

Our famous staff discount along with exclusive staff sales

MPF plus voluntary contribution from the company

Multi-purpose insurance

Rental Reimbursement Program

Flexible working

A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing :

Proactively target and build personal relationships with high value customers in the APAC region

Profile customers individually based on their shopping patterns

Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers’ fashion and lifestyle preferences

Ensure that sales leads are identified and prioritised by analyzing your customer list

Increase the spend of individuals and develop customer loyalty by understanding their needs

Ensure prompt follow up with customers acquired through events and partnerships

Drive and conduct one-on-one appointments with clients wherever possible to develop relationships

Optimise every opportunity to grow the customer base and acquire new high value clients

Achieve monthly and yearly targets and KPIs

Maintain a self-driven awareness of fashion industry, brands / products, and cultural awareness for clients based across different regions

Identify customers’ shopping patterns and trends, provide feedback to your seniors and follow up with the relevant strategy

Work alongside the wider business to understand key trends and increase business acumen

Participate in Client Relations, marketing, and partnership events as required

The type of person we are looking for :

2+ years of experience in customer-facing roles, preferably in luxury fashion

Proven experience within a sales target driven environment, achieving personal sales goals

Excellent communication and inter-personal skills, with confidence to network and build genuine relationships with customers

Strong commercial awareness in luxury fashion

An eye for detail and good organisational skills is essential

Fluent in spoken and written English. Fluency in Mandarin and Cantonese is preferrable

Proficient in MS office, including Word, Excel, PowerPoint and Outlook

Must have the confidence to contribute ideas to the working processes at NET-A-PORTER – even those outside your day-to-day remit