Assistant Personal Shopper, NET-A-PORTER & MR PORTER

NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.

Since launching in February 2011, MR PORTER has established itself as the world’s leading, award winning online destination for men’s style, with an unparalleled product offering from the best menswear and luxury brands, including categories that range from fine watches and lifestyle through to own labels Mr P. and Kingsman. MR PORTER produces unmatched digital and printed content across its shoppable online magazine, The Journal, and its bi-monthly newspaper, The MR PORTER Post. In 2019, MR PORTER founded MR PORTER Health In Mind, a content and fundraising initiative in partnership with Movember, developed to raise awareness around men’s mental and physical health.

NET-A-PORTER and MR PORTER are interested in speaking with any Assistant Personal Shoppers. If you are passionate, committed and thrive in a collaborative and fast-paced environment then we would love to discuss various opportunities further with you.

The role is primarily sales orientated, and will involve creating lasting customer relationships with both new and existing customers. Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs – where ever they are!

Some of the essentials for you to know are :

Location :  Hong Kong Office

Reporting into :  Assistant Personal Shopping Manager

Besides a competitive salary, we can offer you :

Performance bonus schemes dependant on the type of role you are in

Our famous staff discount along with exclusive staff sales

MPF plus voluntary contribution from the company

Multi-purpose insurance

Rental Reimbursement Program

Flexible working

A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing :

Proactively assist personal shoppers to target and build personal relationships with high value customers in the APAC region

Profile customers individually based on their shopping patterns

Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers’ fashion and lifestyle preferences

Ensure that sales leads are identified and prioritised by analyzing your customer list

Increase the spend of individuals and develop customer loyalty by understanding their needs

Ensure prompt follow up with customers acquired through events and partnerships

Optimise every opportunity to grow the customer base and acquire new high value clients

Maintain a self-driven awareness of fashion industry, brands / products, and cultural awareness for clients based across different regions

Identify customers’ shopping patterns and trends, provide feedback to your seniors and follow up with the relevant strategy

Work alongside the wider business to understand key trends and increase business acumen

Participate in Client Relations, marketing, and partnership events as required

Together with your manager or personal shopper, entertain high profile customers and conduct one to one appointments

The type of person we are looking for :

At least 1 year of experience in customer-facing roles, preferably in luxury fashion

Proficient in MS office, including Word, Excel, PowerPoint and Outlook

Excellent communication and inter-personal skills, with confidence to network and build genuine relationships with customers

Strong commercial awareness in luxury fashion

An eye for detail and good organisational skills is essential

Fluent in spoken and written English. Fluency in Mandarin and Cantonese is preferrable

Must have the confidence to contribute ideas to the working processes at NET-A-PORTER / MR PORTER – even those outside your day-to-day remit