Merchant Development Coordinator, Hong Kong (part-time, Japanese speaking)

Vivino is the world's largest online wine marketplace, powered by a community of millions of wine drinkers who use the Vivino app to scan and rate more than 500,000 wines every single day.

The global market for online wine sales is expected to grow significantly throughout the coming years, and Vivino will be at the forefront of this growth. Join us as our Hong Kong-based Merchant Development Coordinator and help us provide a Japanese marketplace where our merchants can promote their products and help bridge that gap to direct consumers.

Be responsible for building and nurturing relationships with our merchants in Japan

You'll be responsible for building and nurturing relationships with our merchants in Japan, negotiating strategic campaigns, and providing essential business guidance. This position is perfect for someone with a genuine passion for wine who can drive growth and operational excellence. By building direct relationships with merchants and working in close collaboration with the Regional Director and the wider APAC team, this role is instrumental in unlocking a new phase of active growth.

Furthermore, your responsibilities can be grouped as follows :

• Relationship Management : You will be the main point of contact for our key merchant partners in Hong Kong. You'll build and maintain strong, trust-based relationships through regular contact and by providing essential business guidance
• Strategic Growth : You'll negotiate and secure strategic campaigns, including pricing and content for both core and non-core range products. You will also work closely with our Trading Managers to evaluate campaign performance and provide valuable feedback to our merchants
• Operational Excellence : You will oversee operational performance against agreed-upon SLAs, ensuring a smooth and efficient partnership. This includes handling escalations, both internal (coordinating with Customer Experience and Finance) and external (with merchants)
• Business Development : You'll identify new strategic merchants and provide hands-on support for their onboarding process, helping them to integrate and succeed on our platform quickly
• Performance Analysis : You will monitor and analyze merchant performance and satisfaction in your assigned markets, executing Quarterly Reviews to ensure our partners are meeting their goals

A proactive force, a natural communicator, and a positive mindset

While we prefer not to confine individuals within rigid categories, we imagine you will thrive and succeed in this position if you can showcase your experience or aptitude for many aspects outlined below.

As a person, you are energetic and focused on making things happen. You are excellent at identifying business opportunities and attach great importance to achieving outstanding results, which you accomplish through your ambition and perseverance. Just as importantly, you are optimistic, and you enjoy new challenges.

Your eagerness to make people listen and bring them around to your point of view makes you an excellent negotiator and successful in sales. In addition, you enjoy meeting and interacting with new people. When working under pressure, you convey confidence and show composure, which makes you capable of resolving conflicts. In addition, you actively seek feedback on your performance and encourage others to evaluate and criticize their approach to identify the best possible solutions.

If this characterization and the experience levels below ring true, we look forward to hearing from you!

Your new colleagues

The commercial team is tasked with helping our users buy the right wine at attractive prices while staying true to Vivino's core—the ratings and the community. We provide a marketplace where our merchants can promote their products and help bridge that gap to direct consumers. The focus is on marketing the right wines to drive GMV.

Who are we?

TRUSTED BY MILLIONS TO DISCOVER AND BUY THE RIGHT WINE EVERY TIME

Vivino is the world's largest online wine marketplace and the most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience leverages community data to suggest personalized wine recommendations for each user. In addition to making wine discovery fun and effortless, Vivino is the best place for wine drinkers to buy wine. The Vivino app is available for download on Android and iOS devices.

We are a fast-paced, growing team with offices in San Francisco, California, and Copenhagen, Denmark. We also have teams worldwide in the UK, Netherlands, Italy, Spain, Germany, France, Ireland, Australia, and Hong Kong.

Our team is passionate about our core purpose - to empower people everywhere to enjoy wine to the fullest. We do that every day by building technology and leveraging data that puts the power back in the hands of the consumer. We do not see wine as a commodity but as an offering of a cultural experience that was once out of reach for many but is now open to everyone.

Our five core values are :

Commitment to diversity and inclusion

Vivino is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status, veteran status, or other characteristics protected by applicable law.

Role compensation information

This role is a part-time position on a fixed contract.

You will be working approximately 15 hours per week.

The salary is HK$10,000 per month.

Application deadline : September 29, 2025