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Assistant Support Engineer

Assistant Support Engineer

Amidas Hong Kong LimitedHong Kong
30+ days ago
Job description

Amidas is a fast-growing IT System Integrator focusing on Enterprise Market in Hong Kong. We are expanding our Professional Service Team in different solutions area, including Digital Workspace, Cloud & Digital Transformation, Cyber Security and Data Management & Analysis. We require enthusiastic service-oriented people to handle business customers’ enquiries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

Your Job Duties :

  • Provide 1st level Support Service and escalate complex issues to Tier-2 support team within the agreed service levels
  • Assist Internal IT for daily operation
  • Attend to service enquiries including technical support and fault report via inbound call or email
  • Liaise with internal and external parties for fault restoration
  • Perform schedule maintenance tasks base on customer’s requirements
  • Perform network and Infrastructure monitoring and forwarding alerts to customer
  • Assist in system documentation and preparation of reports
  • Delivery of daily operation reports, problem logging, resolution, escalation and handover to designated supervisor

Skills & Experience :

The ideal candidate should possess the following skills and experience :

  • Diploma holder or above in computer related disciplines
  • Solid working experience in relevant IT infrastructure support or implementation experience
  • Knowledge in network, security, MS Window and VMware vSphere is a PLUS

    • The ideal people :

  • Good command of both written and spoken English and Chinese
  • Good communication and interpersonal skills
  • Self-motivated, mature and able to work independently

    • The MOST IMPORTANT is to Keep Learning and Team Work :

  • Keep Learning - The key to success is keep learning and learning from failure. We will provide on the job training and you will be assigned a “Buddy” to help you familiar with the company on the first year.
  • Team Work - Our “One Company, One Team” motto within the company promotes strong team morale which helps to bring about the optimal synergies among various skill set of the group.

    • Being a team member of Amidas, You can enjoy :

    Competitive salary package with attractive Fringe Benefits, including :

  • Great Company Culture with friendly team members
  • Five-day work week
  • 10 - 12 Days Paid Leave
  • Wedding, maternity, paternity, birthday, study and exam leave
  • Comprehensive medical and dental insurance coverage
  • Attractive education and examination allowance
  • Professional training and career advancement opportunities
  • Regular company and team events that guarantee fun
  • Free snacks and drinks, and TGIF

    • Learn what Our Staff saying about working at Amidas, Check out here :  Video

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    Assistant Engineer • Hong Kong