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Manager, Complaint Investigation
HKTHong Kong HK, HK22 days ago
Job descriptionUniversity degree holder 5 years or above experience in MPF and Pension experience With at least 2 years of experience in MPF complaint investigation Familiar with MPFA Regulatory and SFC Regulatory Excellent English writing skills and reporting Self-initiative, independent with good interpersonal and communication skills Good analytical and problem-solving skill Excellent revision skill to challenge and amend prepared reports from the team
Job duties : -
- Investigate, manage, and resolve complaint cases receive from service centre and contact centre
- Detailed fact findings through different system, for instance, IVRS / call & visit recording / case management / imaging / MPF administration system
- Prepare complaint report with finding and understanding of complaint root cause and evidence, review on prepared reports from the team
- Suggest solutions, remedial and preventive measures
- Manage the communication or directly communicate with complainants on complaint status updates, resolutions, and proposal to close complaint cases
Job requirements : -
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Manager • Hong Kong HK, HK