Come and join a Winning Team
Be remarkable. Be yourself.
Why Should You Join Us?
At ASW, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with over 16,800 O+O stores across 30 markets in Asia and Europe, the ASW family welcomes you…
You can enjoy :
- Convenient office location, less than 5 min. walk from MTR
- Free round-trip lunchtime shuttle bus services to Shatin
- Comprehensive Medical and Life insurance coverage, including your spouse and children
- Well-equipped Gym inside our office building
- Onsite Clinic and Lactation Room
Role Purpose :
We are seeking a dynamic Senior People Development Specialist to champion customer service and selling skills training in our Hong Kong retail market. In this vital role, you will enhance customer interactions and boost sales performance through innovative learning programs. Join us in making a meaningful impact!
A typical day in this Role :
Program Design : Develop and implement innovative training programs focused on enhancing customer service and selling skills, directly supporting business objectives and staff growth.Performance Enhancement : Conduct in-store coaching sessions to elevate team performance, improve customer interactions, and drive sales excellence. Track employee learning progress and provide constructive feedback to individuals.Skills Expertise : Stay at the forefront of customer service and selling techniques, incorporating the latest industry trends and best practices into training programs.Dynamic Facilitation : Lead engaging training sessions and workshops, both in-person and virtually, fostering a collaborative learning environment and promoting the practical application of skills.Quality Assurance : Support quality assurance processes and the delivery of Qualification Framework recognized training programs.This job is a good fit for You if :
You are an EVALUATOR. You analyze information and ideas both from within and outside the team and study your feasibility in terms of the team’s objectives.You are a CONNECTOR. You forge deep relationships beyond networking or teamwork. You will find ways to avoid confrontation by employing skillful collaboration.You are a TEAM PLAYER. Your focus is on the relationships within the team. You are optimistic, energetic and feel energized when working with others.You are a COLLABORATOR. You explore outside resources and develop contacts that may be helpful to the team. You are high energy and outgoing.Success will depend on :
Academic background in Human Resources Management, Business Administration, or a related field.Proven experience in learning and development, with a focus on customer service and selling skills, preferably in the retail sector.Proficiency in MS Office and eLearning software, particularly PowerPoint and video editing tools will be an advantage.Excellent command of both spoken and written English and Chinese (Cantonese proficiency is highly desirable).A team player with a positive attitude, capable of working independently and proactively in a fast-paced environment.Strong problem-solving skills and the ability to adapt training approaches to meet specific business needs.%20Limited){kind=logo}