Services Renewal Representative III

Responsible for timely renewals for medium-sized to large enterprise customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory

• Growing and nurturing client relationships with Named / Enterprise accounts; maximising revenue, minimising cancellations & backlog
• Positioning the value of support to each customer to protect & grow support revenue streams
• Encourage customers to maintain software currency, refresh their hardware and migrate to Oracle Cloud products
• Preparation of annual support renewal orders in accordance with customer contracts and business practices.
• Accurate sales forecasts
• Work closely with partners where required to maximise renewals
• Set up a role model and mentoring to junior members
• Leverage and align with all relevant stakeholders within Oracle to facilitate timely and compliant renewals
• Resolve debtors issues on support renewal invoices where they relate to support issues
• Responsible for processing of license migrations, assignments, legal name changes etc within designated territory
• Work with license sales teams to maximize XLOB opportunities
• Onsite customer visits where necessary

Career Level - IC3

Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

Career Level - IC3