This job offer is not available in your country.

Senior Manager, Affluent Proposition

Hang Seng BankHong Kong

30+ days ago

Job description

Customer Propositions and Customer Management

We are currently seeking high caliber professionals to join our team as Senior Manager, Affluent Propositions.

Principal responsibilities

Design and implement value propositions for High-Net-Worth (HNW) segment including Prestige Private and Private Banking and build corresponding capabilities to support the proposition pillars through customer insights
Lead the development of a distinct proposition continuum for HNW clients with differentiated solutions, privileges, sales & servicing model and client experience
Drive external partnership for tailored privileges and customer acquisition channels and loyalty programs to meet the business objectives. Work with Marketing for Money Can’t Buy Experience to engage customers and build loyalty
Oversee the design and implementation of a seamless client continuum for HNW clients, from Retail to Private Banking
Monitor program results and portfolio analytics and take respective actions to refine the strategy to achieve the assigned portfolio growth
Lead the design and execution of client re-segmentation journey for Retail and Private Banking customers based on an analytics-driven approach
Work closely with Technology teams to design a robust customer journeys and proposition features to support the growth of business
Stay on top of compliance requirements including cross border related sales and marketing for the mainlander segment, competition law, and fair value principle and take timely actions to mitigate relevant risk posing to the bank, where applicable

Requirements

University degree in Business Administration, Marketing OR other relevant qualifications

Minimum of 8 years' retail banking experience and familiar with customer or product

A seasoned executive with leadership, excellent communication and influencing capability, and the ability to drive a diverse group including internal and external partners

Possesses high sensitivity to the changing market dynamics in particular the high net worth and the mainlander segments in association with related compliance requirements

Be able to deliver new or refined compelling propositions quickly for new revenue stream

Good interpersonal & problem solving skills and with great sense of ownership to drive new projects from ideation to implementation

Proficiency in both English and Chinese

Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

Create a job alert for this search

Senior Manager • Hong Kong