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Technical Account Manager (HKM1507201701)

PEOBASE LtdPedder Street, Central, HK

30+ days ago

Job description

One of the leading internet security solution provider which expands rapidly in the region, is now seeking a seasoned technical service manager to join their team in HK..

Responsibilities

Lead and Liaise the cross functional business and technical teams to provide timely resolution
Manager solution deployments and client relationships
Provide strategic advisory and account management services to the clients
Create and deliver presentations, trainings and webinars
Being the contact point for the client
Record client’s processes, procedures, customizations and configuration
Prepare the SLA and ensure the service provided is compliant to it
Identify sales leads where appropriate

Requirements

Degree holder of related discipline

At least 4 years related experience

Proven track record on account management is a must

Solid experience on Network / Security

Professional certificates holder is preferred. eg. CCNA, CCNP, ITIL Manager, SANS GIAC, CCSP… etc

Knowledge on Networking, TCP / IP, attack methodologies, tactics and protocols, vulnerability assessments, penetration testing, physical and social engineering requirements and threat mitigation

Good presentation and communication skills

Good analytic and problem solving skills

Good in English and Mandarin

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Account Manager • Pedder Street, Central, HK