Responsibilities
Hotline Operation
- Handles customer enquiries andplaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business
- Reports problems, potential crisis andplaint to supervisor for service improvement
- Makes outbound call to customers for follow-up cases
- Executes empowerment guidelines
Administrative Works
Documents call activities in systemDocuments follow up items in log sheet or send email to AIAHK Business PartnersWorks closely with AIAHK Business Partners to resolve theplaints and uncertain issuesOther responsibilities
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirementsMinimum Job Requirements :
Secondary education graduate with 4 years working experienceCandidates with higher academic qualification or more relevant working experience may be considered as Customer Service AdvisorMinimum 2-3 years relevant experience in Insurance / Customer Service / hotline serviceHands-on experience in customer serviceBasic insurance or MPF knowledge would be definitely an advantageOthers :
You are preferred to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)You are required to obtain the relevant license(s) if your job involves regulated activitiesBuild a career with us as we help our customers and themunity live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and oue of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job ID JR-58255