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Service, Advisor-1
AIA International Limited.Hong Kong10 days ago
Job descriptionDocuments call activities in system Documents follow up items in log sheet or send email to AIAHK Business Partners Works closely with AIAHK Business Partners to resolve theplaints and uncertain issues Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements Secondary education graduate with 4 years working experience Candidates with higher academic qualification or more relevant working experience may be considered as Customer Service Advisor Minimum 2-3 years relevant experience in Insurance / Customer Service / hotline service Hands-on experience in customer service Basic insurance or MPF knowledge would be definitely an advantage You are preferred to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4) You are required to obtain the relevant license(s) if your job involves regulated activities
Responsibilities
Hotline Operation
- Handles customer enquiries andplaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business
- Reports problems, potential crisis andplaint to supervisor for service improvement
- Makes outbound call to customers for follow-up cases
- Executes empowerment guidelines
Administrative Works
Other responsibilities
Minimum Job Requirements :
Others :
Build a career with us as we help our customers and themunity live Healthier, Longer, Better Lives.
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Job ID JR-58255
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Service • Hong Kong