Perform KYC (Know-Your-Customer) Analysis and CDD (Customer Due Diligence) and data input for clients onboarding and periodic CDD review on existing client accounts, including Corporate and Institutional
Conduct KYC screening (such as PEP checking and Caution list checking), set up and maintain records of status for each client including public search results for review
Ensure AML risk is effectively managed and account opening of clients are following rules and regulations
Work with relationship managers regionally to obtain client information where appropriate
Maintain a positive, empathetic and professional attitude toward customers at all times
Work closely with cross-border customer service team
Provide high-quality services to the regional customers as well as communicate internally with Product / Technical teams
Assist in other ad-hoc duties as assigned
Requirements
Diploma or above in Business Administration or related disciplines
Minimum 1 year' relevant experience in Customer Service under Brokerage, Fund Management, Banking & Finance
Experience in Customer Service line or KYC / Account Opening or Brokerage Settlement / Operations roles is preferred
Holder of any SFC Licenses for Type 1, 4 or 9 is an advantage
Excellent communication skills, independent, reliable and detail-minded, able to work under pressure
Good team player and customer-oriented
Good command of both spoken and written Cantonese, English and Mandarin
Candidate with less experience will be considered as Assistant KYC Officer