Customer Service Supervisor / Clerk

Job Highlights :

ANA Group

CS Duties

OT pay allowance, Discretionary bonus

Job Description : Your duties :

• Handle external communication, including but not limited to emails, letters, or phone calls
• Carry out investigation and work closely with relevant parties
• Provide efficient responses via email, letter, and phone calls to help enhance customers' online and offline experience
• Perform administrative duties including but not limited to database maintenance, report preparation;
• Work independently and collaboratively to resolve customer concerns in a professional manner;
• Rotate job duties across different functions within the team to cope with operation needs;
• Ad-hoc. assigned by the Manager.

How to join the OCSHK family :

• HKDSE graduate or above
• Interested in air-freight logistics industry
• Good command of both written and spoken English and Chinese
• Japanese knowledge is not a MUST, but definitely has an advantage
• Proficiency in MS applications (PowerPoint, Excel, Word) and Chinese word processing
• Kind and polite, willing to take up the responsibility
• A "Can do" mindset and willingness to challenge yourself
• Basic knowledge and experience by using Call Center is preferable.
• Candidate with less experience will be considered as Customer Service Clerk.

Your working schedule :

• 5 days work week (Monday - Saturday)