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Senior Guest Services Manager / Guest Services Manager

Butterfly Hospitality (HK) LimitedHong Kong

30+ days ago

Job description

Roles and Responsibilities :

Responsible for various front office duties, including on-day room sales and night audit management;
Act as a shift leader of front desk and duty manager of the hotel;
Supervise and ensure that frontline staff provide guests with exceptional service and engage guests in delightful conversations;
Achieve high level of guest satisfaction by anticipating guests’ needs and providing prompt response;
Carry out room inspection for VIP;
Handle guests’ complaints and emergency situation in a professional manner;
Provide on the job training to frontline staff;
Ensure effective cross-departmental communication to achieve operational effectiveness; and
Perform any ad hoc assignments as required.

Requirements :

Diploma holder or above in Hospitality or Tourism Management or related disciplines is preferred;

With 4 years experience in the role of Front Desk Supervisor / Assistant Manager / Manager;

Passionate about connecting with people and creating new guest experience;

Possession of good leadership, presentation and organizational skills;

Mature, pleasant, detail-minded, customer-oriented with excellent interpersonal skills;

Good communication skills and high level of proficiency in both English and Chinese;

Candidate with less experience will be considered for the role of Guest Services Manager.

Senior Manager Manager • Hong Kong