SVP, Quality Assurance, Monitoring & Testing Group Manager

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In this role, you’re expected to :

The Enterprise Branch & Legacy Franchises Control Testing Utility is responsible for the monitoring / testing of controls manually executed within branches for Citi businesses that operate banking branches.

This position reports to the Enterprise Branch & Legacy Franchises Control Testing Head within the USPB-Wealth-Common Control Testing Utility; and is a strategic- and execution-oriented management position accountable for end-to-end branch controls testing – , operational controls performance assurance / testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls testing.

The Branch Inspection Controls Testing Team Leader leads and directs a team of approximately 6 controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. The position closely follows latest trends in branch controls testing and adapts them for application within own job and covered businesses and functions and often will be in touch with senior managers at Director or Managing Director levels.

Excellent management and communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy. Responsible for supporting the Common Branch Inspection Controls Testing Head on handling staff management issues, including resource management and allocation of work within the team / project.

Responsibilities :

• Supports the Enterprise Branch & Legacy Franchises Control Testing Utility by leading the control testing execution for associated business.
• Performs decision-making of testing design activity, which includes approving / signing-off, undertaking escalations, and owning Internal Audit and issue management related actions.
• Maintains resource forecast for own team.
• Approves testing procedures in Confluence and is responsible for delivering relevant procedures to Internal Audit reviews and issue remediation.
• Has the ultimate decision on controls testing outlier escalations.
• Handles control testing interactions with senior managers at Director or Managing Director levels.
• Represents testing in Operational Risk Forums (ORF) and senior meetings as needed and works with each respective team to finalize materials.
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned testing.
• Supports team members on topics ranging from testing design and execution to performance management and testing platforms basics.
• Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability for directs, partners, and stakeholders to drive testing's success in support of the business's strategy.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Supports other relevant work efforts of the department where needed and as directed by their manager.

Qualifications :

Education :

Bachelor's / University degree, Master's degree preferred

Branch Inspection Control Testing Team Leader – C14

The Enterprise Branch & Legacy Franchises Control Testing Utility is responsible for the monitoring / testing of controls manually executed within branches for Citi businesses that operate banking branches.

This position reports to the Enterprise Branch & Legacy Franchises Control Testing Head within the USPB-Wealth-Common Control Testing Utility; and is a strategic- and execution-oriented management position accountable for end-to-end branch controls testing – , operational controls performance assurance / testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls testing.

The Branch Inspection Controls Testing Team Leader leads and directs a team of approximately 6 controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. The position closely follows latest trends in branch controls testing and adapts them for application within own job and covered businesses and functions and often will be in touch with senior managers at Director or Managing Director levels.

Excellent management and communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy. Responsible for supporting the Common Branch Inspection Controls Testing Head on handling staff management issues, including resource management and allocation of work within the team / project.

Responsibilities :

Qualifications :

Job Family Group :

Controls Governance & Oversight

Job Family :

Quality Assurance, Monitoring & Testing

Time Type : Full time

Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

Other Relevant Skills

For complementary skills, please see above and / or contact the recruiter.