Senior Specialist, Implementation

The Department

The IT Operations and Systems Department provides the Club’s internal and external customers with expected IT System and Services that enable business operations. The Department’s goal is to provide the Club’s IT customers with best in class IT service offerings and experience.

IT Operations and Systems serves as the primary user engagement channel for IT for help and service offerings fulfillment.  Engagement is offered 24x7 via phone, email and direct on-site support.

IT Operations and Systems is the Service owner responsible for; IT Data Computing facilities; production Infrastructure platforms; Incident, Change, Problem, Resilience, Capacity, Configuration, Procurement functions; Service Assurance and Quality management; and Level 1 / 2 system support functions.

The Job

Responsible for arrangement and implementing the incoming production changes.

Responsible for performing risk impact assessment of production changes :

To ensure they are following change process.

• To assess the risks and impacts of changes.
• To schedule planned and urgent changes smoothly transit to production.

To review the documentation and procedures, escalate problematic changes to Change Management.

Responsible to following up and reporting changes.

Follow up the status of production changes.

Follow up the failed changes and update records in order to consolidate daily / weekly / monthly change report.

About You

Good command of spoken / written English / Cantonese

Knowledge in MS Azure, AWS administration is an added advantage

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

Closing Date

Only shortlisted candidates will be notified.